Interview with a LCBO Manager
                     September 14, 2000

  Q- Are there different store classifications for LCBO stores?

  A- Yes, on a descending scale, from AAA stores to D stores.
      AA A stores the highest sales, volume to D stores such as   
      combination trailer stores.

  Q- Store allotment of hours, are they dictated by the store 
      classification?

  A- Yes and no. Obviously higher volume store use more hours than   
       lower volume stores.  All hours forecast are based on 7.7% of 
       each stores yearly sales.

  Q- Is the Salary structure dictated by store classification as well?

  A- Yes.

  Q- What would the salary ranges be approximately?

  A- An A store manager makes roughly 55 to 60 thousand a year.
      An example of an A store would be a store in Kitchener or   
      Waterloo.

  Q- How many hours are managers expected to work in any given 
      week?

  A- Most managers work 40 hours a week. There are times when they 
      put in some extra.

  Q- Are LCBO Managers unionized?

  A- Yes and no. A store managers and up are not, B store managers 
      and down are!!!!!!

  Q- Do you receive overtime for hours worked over 40 hours a week?

  A-  B store managers and down do and the A store managers do not, 
       which is why they don’t work over 40 hours a week.

  Q- Are managers hours counted as productive time?

  A- Yes, but there ongoing discussions and debates on this issue at the 
      present time.

  Q- How many full time personnel would be in any given store.

  A- For an example, Elmira or New Hamburg , a C store classification 
      would have a manager and one full time employee. The rest of 
      the staff would be temps.

  Q- What can you tell me about your holiday structure?

  A- A twenty five year employee receives 6 weeks for holidays with 
      the entitlement to carry over into the next year as long as at end 
      of each year then is no more than 6 weeks remaining.

  Q- Do you get sick days on a yearly basis?

  A- Yes, 15 sick days per year.

  Q- Do you accumulate these sick days if not used or are you paid for
      them?

  A- Sick days do accumulate if not used. If an employee should have
      poor health down the road, they can draw from their sick bank. All
      remaining days left at retirement are void, but for every year
      worked up until retirement is rewarded with a week’s pay.
      Example: 30 years service-30 weeks extra pay.

  Q- In regard to Appraisals of Managers, what are they based on?

  A- Meeting sales forecasts, keeping hours forecast and adhering to
      policies set out.

  Q- What about stock outs, mystery shoppers, minor challenges?

  A- No, nothing else but in regards to mystery shoppers, we have
      around 6 shoppers per year, but we never hear back from them  
      unless there is a consistent problem area over several visits and
      then and only then will we be called and asked to correct the
      problem.

  Q- How often do you have manager’s meetings?

  A- About six times a year and they are usually two day meetings.

  Q- Do you have a lot of input into these meetings?

  A- Yes, there was a time when we didn't have a lot of input , but that
      was before the Andy Brandt Administration. He is about to enter
      his fourth term which is viewed by all as a very good thing.

  Q- How is the relationship between managers and the Board today?

  A- Excellent. The Board, especially being led by Andy Brandt, have
      very good relations with its Employees and have become more
      focused on the human relationship factors with it's employees.

  Q- Has the LCBO ever considered MLM's for your store operations.

  A- It was looked at, but decided it wasn't the route we would be
      interested in going.

  Q- How many stores does your group manager control and what is
      the number of his support staff?

  A- We have 32 stores in our group and our group manager has a staff
      of one. A secretary to deal with Office duties and all the paper
      work.

  Q- How often do you balance your stores?

  A- Four times a year.

  Q- What is considered an acceptable shortage at the end of a year?

  A- Shortages are usually quite high due to customer theft…….around
      the five thousand mark.

  Q- How many audits does your store receive in a year?

  A- One per year.

  Q- How about operational audits?

  A- None ……District Manager visits the stores on occasion and does
      an informal inspection.

  Q- How does your Cashier accountability work?

  A- All cash is counted with the employee before and after their shifts.
      If they are short, the board Picks up the first two dollars and every
      thing after that is split 50/50 with the employee. Example, if ten
      dollars short, the board picks up the two dollars, and the
      employee is liable for Half of the remaining shortage or four
      dollars.

  Q- How are employees and Managers paid for Sunday shifts?

  A- Union gets time and a half and A managers and up get lieu days.

  Q- Tell me about your pension .

  A- We contribute to our pensions and right now we have an eighty
      factor.

  Q- Approximately what percentage of your salary are you receiving
      for a pension?

  A- One manager who recently retired is receiving approximately 5
      thousand less than his full salary.